Terms Of Service

Last Updated: September 9, 2026

These Terms of Service ("Terms") govern your access to and use of xtucam.com, including browsing our website, purchasing XTU products, using available website features, and interacting with our services. By accessing the website or placing an order, you agree to be bound by these Terms and any additional policies referenced here, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Payment Methods.

If you do not agree with these Terms, please do not use the website or purchase products through xtucam.com.rvice should be sent to us at support@xtucam.com

1. Eligibility and Use of the Website

By using the Website, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are using the Website with the permission and supervision required by applicable law.

You may use the Website only for lawful purposes.

You must not use the Website, our products, or our services:

• For any illegal or unauthorized purpose;

• In violation of applicable local, national, or international laws or regulations;

• To infringe the intellectual property, privacy, publicity, or other rights of XTU or any third party;

• To distribute viruses, malware, malicious code, or other harmful technologies;

• To interfere with or attempt to compromise the security or operation of the Website;

• To obtain unauthorized access to accounts, systems, networks, or data;

• To collect personal information about other users without authorization;

• To engage in fraudulent, deceptive, abusive, or misleading activity; or

• To use automated systems to access, scrape, crawl, or extract Website content in a manner that violates applicable law or these Terms.

We may restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

2. Products and Services

XTU offers cameras, camera accessories, smart imaging products, related hardware, software, support services, and other products through the Website.

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, pricing, and availability displayed on the Website are accurate and current.

However, product appearance may vary slightly due to differences in displays, lighting, manufacturing revisions, packaging updates, regional versions, firmware updates, or other reasonable product changes.

XTU may update product specifications, features, packaging, accessories, or availability from time to time.

Where a change materially affects an order already placed, we will handle the order in accordance with applicable law and our relevant policies.

3. Product Compatibility

Some XTU products and accessories are designed for specific camera models, devices, applications, mounting systems, power requirements, or regional configurations.

You are responsible for reviewing compatibility information before purchasing an accessory or product.

Where compatibility is specifically stated on an XTU product page, we will make reasonable efforts to ensure that the information is accurate.

If you are unsure whether an accessory or product is compatible with your XTU device, please contact XTU Customer Support before purchasing.

4. Orders

Submitting an order through xtucam.com constitutes an offer to purchase the selected products.

Your order is subject to acceptance, product availability, successful payment authorization, fraud screening, shipping availability, and any applicable legal restrictions.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted or shipped.

We reserve the right, where reasonably necessary, to refuse, limit, or cancel an order, including in cases involving:

• Suspected fraud or unauthorized payment activity;

• Pricing or product information errors;

• Inventory errors;

• Shipping restrictions;

• Unusual or excessive order quantities;

• Suspected unauthorized resale activity;

• Violation of these Terms; or

• Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been successfully collected, we will issue the applicable refund to the original payment method in accordance with our policies and applicable law.

5. Customer Information

When placing an order, creating an account, submitting a support request, or otherwise interacting with XTU, you agree to provide accurate, current, and complete information.

This may include your:

• Name;

• Email address;

• Telephone number;

• Billing information;

• Shipping address; and

• Other information reasonably necessary to process your order or provide support.

You are responsible for ensuring that the information you provide is accurate.

XTU is not responsible for delivery delays or failures caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

6. Prices and Currency

Product prices are displayed on the Website in the applicable currency shown during your shopping session or checkout.

Prices may vary depending on:

• Country or region;

• Currency;

• Taxes;

• Promotions;

• Product configuration;

• Warehouse location; or

• Other applicable commercial factors.

We may change prices at any time before an order is placed.

Price changes will not normally affect orders that have already been accepted, except where there is an obvious pricing error or where otherwise permitted by applicable law.

If we discover a material pricing error after you place an order, we may contact you with the correct price and provide you with the option to continue or cancel the affected order.

7. Payments

Available payment methods are displayed during checkout and may vary by country or region.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. Their terms, privacy practices, security procedures, and payment processing rules may also apply to your transaction.

XTU does not directly control the authorization decisions of banks, card issuers, digital wallet providers, or other payment service providers.

For additional information about supported payment options, please refer to our Payment Methods page.

8. Promotions, Discount Codes and Special Offers

From time to time, XTU may offer discounts, promotional codes, bundles, gifts, giveaways, flash sales, or other special offers.

Unless otherwise stated:

• Promotions are available for a limited time;

• Promotions may be subject to product or regional restrictions;

• Discount codes may not be combined;

• Promotional offers have no cash value;

• Promotions may be limited to one use per customer or order; and

• XTU may cancel or modify a promotion where reasonably necessary due to errors, abuse, fraud, or circumstances beyond our reasonable control.

Specific promotional terms presented with an offer will take precedence over this section where they differ.

9. Shipping and Delivery

Shipping availability, costs, delivery estimates, warehouse locations, customs treatment, and other delivery conditions may vary depending on the destination and product.

Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, public holidays, natural disasters, strikes, transportation disruptions, incorrect addresses, or other logistics events.

For complete shipping information, please refer to the current XTU Shipping Policy.

Where mandatory consumer law provides additional delivery rights, those rights will continue to apply.

10. Taxes, Customs Duties and Import Charges

Taxes, customs duties, import fees, and similar charges may vary depending on the destination country or region and the shipping method used.

Where taxes or duties are included in the price or shipping method, this will be indicated where applicable.

Where they are not included, the customer may be responsible for applicable customs duties, taxes, import charges, or other government fees, subject to the terms of our Shipping Policy and applicable law.

Please review the Shipping Policy before placing an international order.

11. Returns and Refunds

Eligible purchases made through xtucam.com may be returned in accordance with our Return & Refund Policy.

Return eligibility may depend on factors including:

• Time since delivery;

• Product condition;

• Reason for return;

• Purchase channel;

• Product type; and

• Applicable consumer protection law.

Do not return a product without first following the return instructions provided by XTU Customer Support.

Products purchased from Amazon, TikTok Shop, Shopee, authorized retailers, or other third-party sales channels may be subject to the return and refund procedures of the original seller or marketplace.

Please review our current Return & Refund Policy for complete eligibility requirements and instructions.

12. Warranty

Eligible XTU products may be covered by the applicable XTU Limited Warranty.

Warranty coverage is separate from return eligibility.

The warranty generally applies to eligible defects in materials or workmanship during the applicable warranty period and does not normally cover accidental damage, misuse, unauthorized modification, normal wear and tear, or use outside the product's specifications.

Specific coverage, exclusions, eligibility requirements, and warranty claim procedures are described in the XTU Warranty Policy.

Nothing in the XTU Warranty Policy or these Terms limits statutory warranty or consumer rights that cannot legally be excluded.

13. Order Cancellation

If you wish to cancel an order, please contact XTU Customer Support as soon as possible.

If an order has not yet been processed or shipped, we may be able to cancel it.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, applicable return procedures, shipping costs, interception charges, or other conditions may apply.

Please refer to the Return & Refund Policy for current cancellation and return procedures.

14. Firmware, Software and Applications

Certain XTU products may use firmware, software, mobile applications, cloud services, or other digital features.

XTU may provide updates intended to:

• Improve performance;

• Add or modify features;

• Improve compatibility;

• Fix bugs;

• Improve security; or

• Maintain product functionality.

You should follow official XTU instructions when installing firmware or software updates.

XTU is not responsible for damage caused by unauthorized firmware, modified software, unsupported third-party applications, or failure to follow official update instructions, except where otherwise required by law.

The availability of particular software features may vary by product, region, device, operating system, or firmware version.

15. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, marketplaces, applications, payment processors, social networks, cloud services, analytics services, or other third-party platforms.

Third-party services are governed by their own terms and privacy policies.

XTU does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices, or independent actions.

The inclusion of a third-party link does not necessarily constitute endorsement unless expressly stated.

You should review the applicable terms and policies before using third-party services.

16. Intellectual Property

Unless otherwise indicated, the Website and its content are owned by or licensed to XTU and are protected by applicable intellectual property laws.

Protected content may include:

• XTU trademarks;

• Logos;

• Product names;

• Product designs;

• Website text;

• Graphics;

• Product photographs;

• Videos;

• Illustrations;

• Manuals;

• Software;

• Firmware;

• Website design;

• Marketing materials; and

• Other original content.

You may access Website content for personal, non-commercial purposes associated with evaluating, purchasing, or using XTU products.

You may not reproduce, copy, distribute, modify, republish, sell, commercially exploit, or create derivative works from protected Website content without authorization from XTU or the applicable rights holder, except where permitted by law.

Nothing in these Terms grants you ownership of XTU intellectual property.

17. Reviews, Feedback and User Content

You may have opportunities to submit product reviews, comments, feedback, photographs, videos, questions, suggestions, or other content ("User Content").

You retain ownership of original User Content that you own.

By submitting User Content directly to a public area of the Website, you grant XTU a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content as reasonably necessary to operate, moderate, display, and promote the relevant Website feature or customer review, subject to applicable law.

You represent that:

• You own the content or have the necessary rights to submit it;

• The content does not infringe third-party intellectual property rights;

• The content does not violate privacy or publicity rights;

• The content is not unlawful, fraudulent, defamatory, threatening, or abusive; and

• The content does not contain malware or malicious code.

XTU may remove User Content that violates these Terms, applicable law, or reasonable Website moderation standards.

Campaigns, Contests and Promotional Submissions

Content submitted for a specific contest, campaign, influencer program, footage competition, giveaway, or other promotional activity may be subject to separate terms.

Where separate campaign terms are provided, those terms will govern XTU's rights to use the submitted content for that activity.

Submitting content under these general Terms does not automatically transfer ownership of your original content to XTU.

18. Privacy

Your use of the Website and submission of personal information are subject to the XTU Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Our use of cookies and similar technologies is further described in our Cookies Policy.

Please review these policies before using the Website or submitting personal information.

19. Accuracy of Website Information

We make reasonable efforts to maintain accurate and current Website information.

However, the Website may occasionally contain typographical errors, outdated information, inaccuracies, or omissions relating to:

• Product specifications;

• Prices;

• Promotions;

• Availability;

• Shipping charges;

• Delivery estimates;

• Compatibility;

• Product images; or

• Other Website information.

Where permitted by law, we may correct errors, update information, or cancel an affected order when reasonably necessary.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate remedy where required.

20. Website Availability

We aim to keep xtucam.com available and functioning reliably, but we cannot guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable due to:

• Maintenance;

• Software updates;

• Technical failures;

• Hosting issues;

• Security incidents;

• Network disruptions; or

• Events outside our reasonable control.

We may modify, suspend, or discontinue Website features where reasonably necessary.

Nothing in this section limits rights or remedies that cannot legally be excluded.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and online services are provided on an "as is" and "as available" basis.

We do not guarantee that the Website will always be uninterrupted, error-free, secure, or free from harmful components.

This disclaimer relates primarily to the Website and online services and does not override:

• The XTU Limited Warranty;

• Express product warranties;

• Statutory guarantees;

• Mandatory consumer rights; or

• Other rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, XTU and its affiliates, directors, officers, employees, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Website or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.

In particular, these Terms do not exclude or limit liability where doing so would violate applicable consumer protection law or other mandatory law.

Your statutory rights remain unaffected.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless XTU and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, or reasonable costs arising directly from:

• Your material violation of these Terms;

• Your unlawful use of the Website;

• Your infringement of third-party rights; or

• User Content you submit in violation of these Terms.

This section does not apply to the extent that a claim results from XTU's own unlawful conduct or where such an obligation is prohibited by applicable law.

24. Suspension and Termination

You may stop using the Website at any time.

XTU may suspend or terminate your access to certain Website services where reasonably necessary, including where:

• You materially violate these Terms;

• Fraudulent activity is suspected;

• Website security is threatened;

• Continued access would violate applicable law; or

• The relevant service is discontinued.

Provisions that by their nature should survive termination—including intellectual property, liability, dispute, and payment obligations—will continue to apply where appropriate.

25. Force Majeure

To the extent permitted by applicable law, XTU will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War or civil unrest;

• Government actions;

• Epidemics or public health emergencies;

• Strikes or labor disruptions;

• Carrier or logistics disruptions;

• Customs delays;

• Power failures;

• Telecommunications failures; or

• Other comparable events beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimize disruption and comply with applicable consumer protection requirements.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

27. No Waiver

If XTU does not immediately exercise or enforce a right under these Terms, that does not constitute a waiver of that right.

Any waiver must be made in accordance with applicable law.

28. Entire Agreement

These Terms, together with the policies and terms expressly incorporated by reference, constitute the agreement between you and XTU concerning your use of the Website and purchases made through xtucam.com.

Where specific terms presented for a product, promotion, campaign, or service conflict with these general Terms, the more specific terms will apply to that product, promotion, campaign, or service to the extent of the conflict.

Mandatory applicable law will prevail where required.

29. Governing Law and Consumer Rights

[LEGAL REVIEW REQUIRED BEFORE PUBLICATION]

These Terms and your use of xtucam.com are governed by the laws of [INSERT APPLICABLE JURISDICTION], without regard to conflict-of-law principles, except where mandatory laws in your country or region provide otherwise.

If you are a consumer, you may also have rights under the mandatory consumer protection laws of the country or region where you live.

Nothing in these Terms is intended to deprive you of protections that cannot legally be waived or limited.

Any dispute resolution or jurisdiction provisions must be interpreted subject to applicable mandatory consumer protection law.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our products or services;

• Website functionality;

• Business practices;

• Legal requirements; or

• Related XTU policies.

The latest version will be published on this page with an updated "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will apply prospectively as required by applicable law and will not remove rights that have already accrued.

31. Related XTU Policies

These Terms should be read together with the applicable XTU policies, including:

• Privacy Policy

• Cookies Policy

• Shipping Policy

• Return & Refund Policy

• Warranty Policy

• Payment Methods
  

Where a specific policy contains more detailed terms relating to its subject matter, that policy will apply together with these Terms.

32. Contact Us

If you have questions about these Terms of Service, an order, or your use of xtucam.com, please contact XTU Customer Support.

Customer Service
support@xtucam.com

Business Inquiries
marketing.xtu@xtucam.com

Whatsapp:

+(86) 14743425979

Website
xtucam.com

Please include relevant information, such as your order number or product model, when contacting us about a purchase.

© 2026 XTU. All rights reserved.