Shipping Policy

Introduction

At XTU, we aim to provide fast, reliable, and hassle-free delivery worldwide. We work with multiple fulfillment locations and international logistics partners to deliver your order as efficiently as possible.

Our fulfillment process prioritizes local inventory whenever available, while DDP (Delivered Duty Paid) shipping is offered for eligible destinations.

1. Order Processing Time

Most orders are processed and shipped within 1–2 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During major sales events, product launches, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery time = Order processing time + Shipping transit time

Shipping times do not include delays caused by customs clearance, extreme weather, carrier disruptions, public holidays, or other circumstances beyond XTU's control.

2. Local Inventory Priority

XTU uses multiple warehouses and fulfillment locations across different markets.

When you place an order, we will prioritize shipping from a local warehouse near your delivery address whenever the product is available locally.

This helps reduce transit time and provides a more efficient delivery experience.

However, local inventory availability may vary depending on the product, warehouse stock level, and time of purchase.

If the product is temporarily unavailable at the local warehouse, we may fulfill your order from another available XTU warehouse.

In this situation, additional transit time may be required, and the actual delivery time may be longer than the standard estimate shown at checkout.

The fulfillment warehouse is determined based on product availability, destination, and logistics conditions at the time your order is processed.

3. DDP Shipping

For eligible destinations, XTU supports DDP (Delivered Duty Paid) shipping.

With DDP shipping, applicable import duties, taxes, and customs clearance charges are generally handled through the shipping service, helping provide a more convenient delivery experience.

Where DDP is available, we will prioritize an appropriate DDP shipping solution based on the destination and product.

DDP availability may vary depending on:

Destination country or region
Product type
Fulfillment warehouse
Shipping carrier
Local customs regulations
Transportation restrictions

The shipping method and applicable shipping charges available for your order will be displayed at checkout.

If DDP is unavailable for your destination, other shipping methods may be provided. In such cases, customers may be responsible for applicable customs duties, import taxes, VAT, or other local charges.

4. Estimated Delivery Time

Estimated delivery times depend on the destination, fulfillment warehouse, shipping method, and logistics conditions.

As a general guide:

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery
Express Shipping（Local Warehouse）	Under $49.99	$4.99	3–5 business days
Express Shipping（Local Warehouse）	$49.99 and above	$1.99	3–5 business days
Standard Shipping(DDP Shipping)	Under $49.99	$2.99	5–15 business days
Standard Shipping(DDP Shipping)	$49.99 and above	Free	5–15 business days

Please note: The shipping options available for your order may vary depending on the destination, product availability, warehouse location, and package size or weight. The shipping options and applicable fees will be displayed at checkout.

5. Shipping Destinations

XTU ships to selected countries and regions where our logistics partners can provide reliable delivery services.

Depending on the destination, product type, warehouse availability, and logistics service, orders may be fulfilled using DDP (Delivered Duty Paid) or other available shipping methods.

Countries and Regions We Serve

Our shipping coverage may include:

North America: United States, Canada
Europe: United Kingdom and European countries
Asia-Pacific: Japan, South Korea, Australia and New Zealand
Southeast Asia: Singapore, Malaysia, Thailand, Philippines, Vietnam and other eligible destinations
Other countries and regions where an available shipping service is supported

Shipping availability and DDP service coverage may vary by destination and product.

The available shipping methods for your specific address will be displayed at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow approximately 24–48 hours for tracking information to become available in the carrier's system.

If your tracking information has not been updated for several business days, please contact our customer support team

7. Customs & Import Taxes

For orders shipped using DDP, applicable customs duties, import taxes, and customs clearance charges are generally handled through the DDP shipping service.

For destinations where DDP is unavailable, customers may be responsible for applicable customs duties, VAT, import taxes, or other local charges.

Customs policies vary by country, and XTU cannot guarantee that additional charges will never apply unless the order is shipped under a DDP service.

8. Delivery Delays

Delivery times may be affected by circumstances beyond XTU's control, including:

Customs clearance
Severe weather
Public holidays
Carrier delays
High-volume shopping periods
Transportation restrictions
Incorrect or incomplete shipping information
Temporary warehouse inventory shortages
Cross-warehouse fulfillment

If your order is significantly delayed, please contact us with your order number and tracking information. We will assist you in checking the shipment status.

9. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you need to change your shipping address, contact us as soon as possible.

We may be able to update the address if the order has not yet been shipped. Once an order has been shipped, we may be unable to make changes.

Any additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

10. Lost, Damaged, or Missing Packages

If your package arrives damaged, please take photos or videos of the package and product and contact us as soon as possible.

If tracking shows that your package has been delivered but you cannot locate it, please first check your delivery location and contact the carrier.

If the package remains missing, please contact XTU Customer Support with your order number and tracking information. We will assist you in investigating the shipment with the carrier.