Doorbell Camera FAQS (EN)

1.Connection & Network

Q1 : The device frequently disconnects or I cannot view the live stream, but the doorbell still rings when pressed.

A1 :(1)Low battery may cause disconnection; connect the charging cable to ensure sufficient power.

(2)Weak or fluctuating WiFi signal; restart the WiFi router.

(3)Too many devices connected to the router or firewall settings interfering.

Delete the device from the App, move the doorbell close to the router, and manually reset the connection.

Q2 : I changed my WiFi network or password. How do I reconnect the doorbell?

A2 : Delete the device information in the App. Move the device close to the router, manually reset the connection, and select the new WiFi information in the App.

2.Power & Charging

Q1: The battery drains very fast or I frequently receive low battery notifications, especially in winter.

A1 : (1)Prolonged live-view preview time consumes power.

(2)Frequent motion triggers or false alerts.

(3)Poor WiFi signal causing frequent reconnections.

(4) Outdated firmware version.

Check the real-time footage and installation environment. Provide the device SN for backend data analysis to confirm the exact cause.

Q2 : The charging indicator stays red or does not light up at all.

A2 ：(1) If the LED does not light up, check the cable and adapter.

(2) If the LED stays red for a long time without turning blue, try a different charging cable and adapter (spec: 5V 2A). Low-spec chargers result in extremely slow charging.

(3)Charging time is about 8-9 hours when depleted, longer in winter.

If the issue persists, provide the SN for specific charging data analysis.

Q3 : The device shows no signs of life, no lights, and no response when resetting.

A3:(1)First check if the device is charging properly.

(2) While connected to a charging cable for about 1 hour, long-press the PIR/reset button for about 30 seconds until the light flashes.

(3) If still unable to power on, provide the device SN and a video showing the phenomenon while long-pressing the button with the charger connected.

3.Detection & Alerts

Q1: The doorbell fails to record videos, delays recording, or misses events when someone walks straight toward it.

A1: (1)Check if the installation height is about 120cm (4ft) from the ground.

(2) Increase the PIR sensitivity setting in the App.

(3)Adjust the installation angle (due to PIR lens characteristics).

Provide the device SN, video footage or screenshots of the live view, and photos of the installation environment to pinpoint the issue.

Q2 : How do I customize the motion detection zone?

A2: Yes, you can customize the detection zone in the doorbell settings within the Morecam App to reduce false alerts.

Q3 The doorbell keeps giving alarms even when no one is there.

A3: (1) False triggers: Check for nearby heat sources like air conditioner outdoor units or car exhaust. Lower PIR sensitivity.

(2) Duplicate alerts: Disable push notification sounds in the App settings if both App and system alert.

(3) Tamper Alarm (J7 Model): Re-mount the device securely. If the tamper button is loose, use a small piece of paper to secure it, or disable the tamper alarm feature in the App.

Q4: The phone does not receive any notifications or incoming call alerts when the doorbell is pressed.

A4 :(1)Check phone permissions: Enable lock screen, pop-up window, and notification badges for the Morecam App.

(2) For Android devices, enable background running or auto-start permissions.

(3)Ensure Motion Detection and Alarm Notifications are enabled in the App settings.

(4)Incoming call display settings may vary by phone model/OS version.

4.Video,Image Quality & Storage 

Q1: The video is blurry, out of focus, has a black vignette, or is overexposed at night.

A1 : (1)Out of focus / Black vignette: Usually requires a firmware update.

(2) Blurry image: Check if the issue appears in both live view and historical recordings. If yes, clean the lens and check clarity settings. If inconsistent, provide screenshots and SN for analysis.

(3)Overexposure/Night glare: Check if there is direct light source (sun, street lamp) hitting the lens. Adjust installation direction/position.、、

Q2: The device appears to have water inside or the lens has water droplets.

A2 : Although the device has a waterproof rating, extreme conditions or prolonged heavy rain exposure can cause issues. If wiping the exterior does not improve the view, provide a screenshot of the live view and a photo of the lens exterior.

Q3: The history page shows "No available video" or the SD card is not recognized.

A3:(1) Card Recognition: Use name-brand cards (SanDisk, Samsung) under 128GB. Reinsert the card several times.

(2) Format Incompatibility: Format the card in the App first. If the App still prompts formatting, format the card to FAT32 on a computer, then format again in the App.

Q4: I subscribed to cloud storage but there are no recordings or videos missing on certain dates.

A4 :(1)Cloud service is automatically activated after purchase. Confirm Motion Detection is enabled in the App.

(2)Ensure you are accessing the correct menu path: Cloud videos are found under Message or Cloud pages. The History page stores local SD card videos only.

(3) If issues persist, provide the SN and the specific dates missing videos for backend analysis.

5.Chime & Audio

Q1: The indoor chime does not ring.

A1:(1)Battery Leakage: Check for corroded springs due to battery leakage (use AAA alkaline batteries and replace regularly).

(2) Pairing Failure: Ensure the "Chime Reminder" setting is enabled in the App. Follow the correct pairing procedure.

(3)Faulty Chime: If the chime LED does not light up even with new batteries, it may be faulty. Provide a video of the pairing operation.

Q2: How many wireless chimes can I add to one doorbell?

A2 : You can add as many wireless chimes as you wish to one video doorbell. The transmission range in open space is more than 100 meters (328 feet).

Q3 : The user cannot hear the visitor or the visitor cannot hear the user.

A3:(1)Ensure the protective film covering the microphone/speaker holes on a new device has been removed.

(2) Verify all App permissions (Microphone) are enabled. Turn the volume up to maximum.

(3) Ensure the speaker icon in the lower left of the video feed is unmuted.

(4)Test the phone's microphone with other apps to confirm it is functioning.

6.Smart Home & Account Sharing

Q1: The device cannot connect directly to Alexa.

A1:(1)The device is linked via authorization, not direct pairing. Authorize the skill first.

(2) Ensure the login credentials match exactly with your Morecam App account.

(3) When selecting country/region during setup, collapse the keyboard and select from the drop-down menu to avoid errors.

Q2 : The account frequently gets logged out or cannot be shared with family.

A2: Due to security and privacy settings, the device does not support multiple primary accounts logging in simultaneously.

For sharing:

• Primary and shared accounts must be in the same country/region.
• Ensure both users have the same App (Morecam/CloudEdge).
• Only one account can answer an incoming call at a time.